When it comes to managing your Healthcare Connect Fund (HCF) program, not all filers are created equal. Many organizations assume that once the forms are filed, the job is done—but true value comes from ongoing management, compliance leadership, and transparent billing practices. If your current filer isn’t delivering in these areas, you could be leaving money on the table—or worse, facing unnecessary risks.
1. Active Management
Some filers take a “file-and-forget” approach, submitting once and stepping away. But federal funding programs like HCF require continuous oversight to ensure accuracy, compliance, and maximum reimbursement.
Your filer should actively manage your HCF participation throughout the year, not just submit forms once and send you the bill. This means tracking program updates, aligning with your network strategy, and making sure you receive the full benefit of the program annually.
2. Audit Support and Leadership
Audits aren’t a matter of if—they’re a matter of when. Every participant in the HCF program will eventually face an audit. The real question is: who leads that process?
A trusted filer should take ownership of audit preparation and management, guiding you through documentation requests, answering USAC inquiries, and ensuring a smooth process. Unfortunately, many filers push this responsibility back onto their clients, leaving healthcare organizations scrambling to navigate complex audit requirements on their own.
3. Transparent and Fair Fee Structures
Another area where filers vary widely is in how they charge for their services. Some require payment long before you see any credits. The better approach? Fees tied to results.
The most client-centric model ensures that fees are only paid once reimbursement are received. This guarantees accountability and aligns your filer’s success with your own.
Hold Your Filer Accountable
If you’re not working with FG, it’s important to demand these standards from your current filer. Your organization deserves active annual management, seamless audit support, and a fee structure built on results—not risk.
At FG, this is our baseline. It’s part of our Client First Promise and how we help healthcare organizations across the country not only secure federal funding but also save millions while maintaining audit-ready compliance.