The FG team is driven to help companies, governments and healthcare organizations buy better, connect better and manage better. Our team is driven by a mission to serve our clients with exemplary advice and
If you would like to join our team, we invite you to review the following openings and submit a resume to email@example.com. Include “Resume” and the job title in the subject line.
|Job title||Telephony Contact Center Engineer|
|FG Division||Pointcore Network Services|
|Location||Illinois or remote|
|Full or part-time||Full-time, Exempt|
|Job Description||JOB DESCRIPTION The telephony contact center engineer will coordinate with business leaders to identify their required workflows. You will be responsible for designing, implementing and supporting those workflows in a Cisco Enterprise Contact Center. Develops systems specifications, technical implementation plans, and coordinate complex installation projects with clients and vendors without supervision. Provides support and continued development of a call center infrastructure supporting current industry standards, business requirements and defined Service Level Agreements (SLAs). Interpersonal Skills/Characteristics • Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks • Functions well in a team environment and is equally successful functioning independently • Provides technical leadership for the team • Manages time effectively and meets deadlines • Able to communicate effectively with all levels of the organization • Consistently exercises sound judgment in alignment with business and technical best practices Qualifications • Associate’s Degree, Bachelor’s Degree, or equivalent education and experience • Seven years of experience supporting and implementing telecommunication solutions • Able to define, communicate, and lead others in the implementation of a businessdriven telephony strategy • Experience with Unified Cisco Contact Center Enterprise, Customer Voice Portal (CVP), ICM Call Flow creation, Finesse Gadget development, Enterprise Chat and Email (ECE), Cisco UCM/Unity and SQL skills • Able to develop technical processes in alignment with business and industry best practices • Provide and maintain thorough documentation Additional Experience preferred but not required: • Experience with Call Recording solutions • Experience with SIP • Experience with CVP Call Studio • Experience interoperating different PBX environments as part of Enterprise • Industry recognized telephony and data networking certifications. Posted January 31, 2023|
|How to apply:||Send your resume and cover letter to: firstname.lastname@example.org|