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The FG team is driven to help companies, governments and healthcare organizations buy better, connect better and manage better. Our team is driven by a mission to serve our clients with exemplary advice and
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If you would like to join our team, we invite you to review the following openings and submit a resume to info@networkbetter.com. Include “Resume” and the job title in the subject line.

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Job title Telephony Contact Center Engineer
FG Division Pointcore Network Services
Location Illinois or remote
Full or part-time Full-time, Exempt
Job Description JOB DESCRIPTION The telephony contact center engineer will coordinate with business leaders to identify their required workflows. You will be responsible for designing, implementing and supporting those workflows in a Cisco Enterprise Contact Center. Develops systems specifications, technical implementation plans, and coordinate complex installation projects with clients and vendors without supervision. Provides support and continued development of a call center infrastructure supporting current industry standards, business requirements and defined Service Level Agreements (SLAs). Interpersonal Skills/Characteristics • Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks • Functions well in a team environment and is equally successful functioning independently • Provides technical leadership for the team • Manages time effectively and meets deadlines • Able to communicate effectively with all levels of the organization • Consistently exercises sound judgment in alignment with business and technical best practices Qualifications • Associate’s Degree, Bachelor’s Degree, or equivalent education and experience • Seven years of experience supporting and implementing telecommunication solutions • Able to define, communicate, and lead others in the implementation of a businessdriven telephony strategy • Experience with Unified Cisco Contact Center Enterprise, Customer Voice Portal (CVP), ICM Call Flow creation, Finesse Gadget development, Enterprise Chat and Email (ECE), Cisco UCM/Unity and SQL skills • Able to develop technical processes in alignment with business and industry best practices • Provide and maintain thorough documentation Additional Experience preferred but not required: • Experience with Call Recording solutions • Experience with SIP • Experience with CVP Call Studio • Experience interoperating different PBX environments as part of Enterprise • Industry recognized telephony and data networking certifications. Posted January 31, 2023
How to apply: Send your resume and cover letter to: csummers@pointcorens.net
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